Terms of Service

Cellarist is a wine cellar inventory application: it lets you catalogue wines, track stock through an append-only movement ledger, generate barcodes, scan labels with AI assistance, and publish a customer-facing wine menu. Features available to you depend on your subscription plan.

• You must be at least 18 years old to use the service (or older, where the legal age to purchase alcohol where you live is higher than 18).
• You are responsible for providing accurate registration details and for keeping your password and account secure.
• You are responsible for all activity that occurs under your account.
• Notify us promptly at support@cellarist.app if you suspect unauthorised access.

Cellarist offers a free tier and paid plans (Pro and Business). Paid plans are billed in advance on a recurring monthly or annual basis through our payment processor, Stripe. We do not receive or store your full card details.

• Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your account; access continues until the end of the paid period.
• Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period.
• Prices are exclusive of taxes unless stated; applicable sales tax, VAT or GST is added at checkout based on your location.
• We may change plan prices or features on reasonable notice; changes apply from your next renewal.
• Where required by law, we will remind you before a renewal. You can cancel directly from your account page. No calls or emails needed.
• Except for the consumer withdrawal right below and where otherwise required by law, payments are non-refundable. Downgrading or cancelling does not entitle you to a refund for the remaining period.

If you subscribe as a consumer in the EU, EEA or UK, you have the right to withdraw from a new subscription within 14 days of purchase without giving a reason. By starting to use the paid features immediately, you request that the service begins during the withdrawal period; if you then withdraw, we refund the amount paid less a proportionate charge for the time already supplied. To exercise this right, email support@cellarist.app stating that you withdraw; we will confirm receipt without undue delay and process the refund. (Cancelling from your account page stops future renewals but is not, by itself, a withdrawal. It does not trigger a refund.) This right applies to the initial purchase, not to each automatic renewal.

You retain ownership of the data you add to Cellarist (your wines, cellars, stock records, menus and uploaded images). You grant us a limited licence to store, process and display that content to operate the service for you, and to produce the anonymised or aggregated data described in our Privacy Policy.

Facts about wines themselves — a wine’s producer, name, vintage, grape, origin, classification and label imagery — describe a commercial product, not you or your business. You agree that we may use these wine facts and label images, separated from your identity and your business, to build and improve a shared wine reference catalogue that powers service features such as label recognition, search, de-duplication and recommendations.

Your commercial data — what you paid for a wine, who supplied it, your stock levels and your selling prices — is never part of that catalogue and is never shown to another user in a form attributable to you. It may be used only to operate the service for you and in the anonymised, aggregated form described in the Privacy Policy.

If you publish a public wine menu, you are responsible for the accuracy and legality of the information it shows (including pricing, availability and compliance with any alcohol-advertising or licensing rules that apply to your business). A published menu is accessible to anyone with its link.

AI features (label scanning, menu brand-kit suggestions) send the image or file you capture or upload to a third-party AI provider (Google) for analysis. Results are a best-effort draft that you review and edit before saving. They may be incomplete or incorrect. You are responsible for verifying any AI-generated information before relying on it.

You agree not to:

• Use the service for any unlawful purpose or in violation of alcohol-sale regulations that apply to you.
• Attempt to access data belonging to other users, probe or circumvent our security, or bypass usage limits, rate limits or plan gating.
• Upload malicious code, or content that is illegal, infringing or that you do not have the right to use.
• Resell, sublicense or reverse-engineer the service, or use automated means to place undue load on it.

We enforce rate limits and usage quotas to keep the service reliable and affordable, and we may suspend accounts that abuse them.

The Cellarist software, design, and brand are owned by us and are protected by intellectual-property laws. These terms grant you a personal, non-exclusive, non-transferable right to use the service; they do not transfer any ownership to you.

We rely on trusted providers to run the service, including Supabase (database, auth and storage), Stripe (payments), Google (AI label recognition) and our hosting provider. Your use of the service is also subject to those providers processing data as described in our Privacy Policy.

The service is provided “as is” and “as available”, without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or that any AI output or derived stock figure is accurate. You are responsible for maintaining your own records where accuracy is critical.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. If you use the service as a consumer, nothing in these terms limits any statutory guarantees or consumer rights that cannot be excluded by the law of the country where you live.

To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss, or for loss of data, revenue or profit. Our total liability arising from the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including for fraud, for death or personal injury caused by negligence, or your non-waivable rights as a consumer.

You may stop using the service and delete your account at any time from your account settings; deletion permanently removes your data as described in the Privacy Policy. We may suspend or terminate your access if you materially breach these terms; unless the breach or the law prevents it, we will give you a reasonable opportunity to export your data first. On termination, your right to use the service ends and paid features become unavailable.

We may update these terms from time to time. If we make material changes we will take reasonable steps to notify you. Continued use after the changes take effect means you accept the updated terms.

These terms are governed by the laws of Singapore, and disputes are subject to the courts of Singapore, without prejudice to any mandatory consumer-protection rights you have where you live.

Questions about these terms? Email us at support@cellarist.app.